At Rosedao, every garment is individually handled and crafted directly from our workshop in Vietnam. Because we focus on a highly personalized customer experience—allowing you to choose fabrics and customize designs—our shipping process is divided into two phases: Production and Transit.

1. Production Time (Made-to-Order)

Because your dress is made specifically for you, it requires dedicated craftsmanship before it can be shipped.

Standard Timeline: Production typically takes 7 to 15 business days.

Exact Confirmation: Our team will confirm your exact production timeline directly with you when your order is placed and specifications are finalized.

2. Global Shipping Rates & Transit Times

Once production is complete, we ship worldwide using only premium, tier-one international carriers (FedEx, DHL, or UPS) to ensure your package is fully tracked, secure, and delivered directly to your door.

We offer two global shipping options:

Shipping Method	Flat Rate Cost	Estimated Transit Time
Premium Economy	$60 USD	5 – 8 Business Days
Express Delivery	$80 USD	3 – 5 Business Days

Note: You can coordinate with our team at checkout if you have a specific preference for which courier (FedEx, DHL, or UPS) operates best in your local region.

3. Tracking Your Order

As soon as your garment leaves our workshop, you will receive a shipping confirmation email containing a tracking number from your designated courier. You will be able to monitor your package's journey in real time.

4. International Customs, Duties, and Taxes

Rosedao ships to global destinations on a DDU (Delivered Duty Unclaimed) basis. This means our shipping fees cover transit costs only.

Any import duties, customs clearance fees, or local sales taxes levied by the destination country are the sole responsibility of the customer.

These fees must be paid to the courier upon delivery to clear customs. Rosedao cannot predict or control these government-mandated charges.

5. Address Corrections & Undeliverable Packages

Please double-check your shipping address at checkout. Because we use fast, express couriers, address changes cannot always be guaranteed once the package has been collected. If a package is returned to us due to an incorrect address provided by the customer or refusal to pay local customs duties, the customer will be responsible for any return and reshipping fees.